Start here with our
SOUTHWEST HERITAGE BANK Conversion Guide
And how this conversion will temporarily affect some of our services.
All communications related to our upcoming merger with Bank 34 will be listed here. To ensure our customers and shareholders stay informed, please provide your updated email address to [email protected].
March 2024 Newsletter - Southwest Heritage Bank
Southwest Heritage Bank: A New Name, A Time-Honored Legacy
February 2024 Newsletter - Bank 34 & Commerce Bank of Arizona
While we are eager to begin using our new name, please bear with us as we re-brand all the many parts of the Bank’s online and physical storefront. Over the next few months, you may see “Southwest Heritage Bank”, “Commerce Bank of Arizona”, or “Bank 34”, or even all three, on many of the digital and physical locations you visit. Please be assured that we are working diligently to create a consistent look and feel after we merge and become one!
BANK NAME & ROUTING NUMBER CHANGE
While you may continue to use your current supply of checks, we ask that you update your information with your next check order. When re-ordering, request a bank name change to “Southwest Heritage Bank” and new routing number of 122106251.
DATES TO REMEMBER
PRE-TRANSITION
BEGINNING OF MARCH 2024
- Prior to the transition on Friday, March 22nd at 8:00pm CT, please ensure you complete the following items:
- Contact Info - Update your contact information so we have your current phone number, email address, and mailing address.
- Loan Payments - Make note of any scheduled and/or recurring loan payments as they must be reestablished March 26, 2024 or after.
- Records - Save or print statements and documents for your records as loan history prior to March 25, 2024 will not be available.
- Debit Cards - Before the conversion, you will receive a new debit card with a new card number and the contactless symbol. Your new card will have the Bank 34 name, however, once your new card expires you will receive a Southwest Heritage Bank card.
MID-MARCH
- The last days to use our banking products until after the transition on March 25th:
- March 7th - People Pay via Mobile App - The last day of use for People Pay through our mobile apps is March 7th. The cutoff will occur at 2:00pm CT.
- March 10th - People Pay via Online Banking - The last day of use for People Pay through Online Banking is March 10th. The cutoff will occur at 8:00pm CT.
- March 22nd - Mobile Banking - The last day of use for Business and Consumer Mobile Banking is March 22nd. The cutoff will occur at 3:00pm CT.
MARCH 22, 2024
- Transition to Southwest Heritage Bank will begin March 22nd at 4:00pm CT and will be complete March 25th at 10:00am CT.
- Unavailable Services - All Business and Consumer online banking applications including Bill Pay, Remote Deposit Capture, and Voice Response Unit (VRU) will be unavailable at this time.
POST-TRANSITION
WEEK OF MARCH 25TH
- Your financial information will now be available on Southwest Heritage Online and Mobile Banking, and you can stop by any branch for assistance to access your online banking profile.
MARCH 25TH
- Online Banking - On March 25th at 10:00am CT, Online Banking will be restored. To access, visit:
- Business - swhb.ebanking-services.com
- Consumer - olb-ebanking.com/122106251/login
- Statements/Check Images - Starting March 25th, the import process for statements and images will begin and could take several days to complete. Please note that not all statements and images will be available though Online Banking by March 25th.
- ACH - Beginning March 25th, ACH originated transactions can be submitted through 8:00pm CT. Same-day ACH payments may be submitted thru 3:45pm CT.
- Mobile Banking App - Our new Southwest Heritage Business & Consumer Mobile Banking Apps will be available in the Apple App and Google Play Stores on March 25th.
- Check Positive Pay - Beginning March 25th, check positive pay decisions must be made prior to 12:00pm CT
- Debit Cards - Your new Visa Debit/ATM Card will be ready to use beginning March 25th after 10:00am CT at merchants and ATMs, provided you have activated your card and established your PIN. At this time, your CBOA Debit Card will become inactive and should be destroyed.
MARCH 26TH
- Loan Payments - On March 26th, you may begin to view and transact against your loan accounts in Business Online Banking. At that time, please re-establish your scheduled or recurring loan payments. Loan notes will no longer be used.